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Terms & Conditions

Last updated: 22 August 2026

Welcome to Mr Filtration. These Terms and Conditions govern your use of the Mr Filtration website and the purchase of products and services from us, including whole-home water filtration systems, replacement filters and installation services.

By accessing our website or placing an order with Mr Filtration, you agree to these Terms and Conditions.

1. About Us

In these Terms and Conditions, Mr Filtration, we, us and our refers to the business operating the Mr Filtration website and providing filtration products and related services.

Contact details:
Email: mrfiltrationau@gmail.com
Phone: 0414 383 989
Location: Sydney, NSW, Australia

2. Products and Services

Mr Filtration offers products and services including:

  • Whole-home water filtration systems

  • Replacement filters and related accessories

  • Supply-only purchases Australia-wide

  • Supply and professional installation services within selected service areas, including Sydney and surrounding areas where offered

Product and service availability may change at any time.

3. Website Information

We aim to ensure that information on our website is accurate and up to date. However, we do not guarantee that all website content, descriptions, specifications, availability, images, pricing or other information will always be complete, current or error-free.

We may correct errors, update information or withdraw products or services at any time without prior notice.

Images on the website are for general illustration purposes. Actual product appearance, packaging, fittings or minor design details may vary.

4. Orders

When you place an order through our website, you are making an offer to purchase the relevant product or service.

All orders are subject to acceptance by Mr Filtration. We may refuse, cancel or limit any order at our discretion, including where:

  • the product or service is unavailable

  • pricing or website information is incorrect

  • we believe the order may be fraudulent

  • the property is outside our service area for installation

  • the installation is not suitable for the selected package

  • additional information is required and not provided

An order is not confirmed until payment is received and we confirm acceptance of the order.

5. Pricing

All prices displayed on the website are in Australian Dollars (AUD), unless stated otherwise.

Prices may change at any time without notice. The price payable will be the price shown at the time of purchase, unless there is an obvious pricing error.

Where installation is offered, the listed installation package price applies only to a standard installation, unless otherwise stated.

A standard installation price generally covers supply of the listed system and installation under normal residential conditions. It may not include non-standard or additional work such as:

  • unusual or difficult access

  • relocation of pipework

  • rectification of pre-existing plumbing issues

  • additional valves, fittings or pipework beyond standard requirements

  • electrical work

  • builder, civil or patching works

  • work required due to site-specific compliance issues

  • concrete cutting, trenching or major modifications

  • commercial or non-standard property requirements

If additional work is required, we will discuss this with you before proceeding wherever reasonably possible. Additional charges may apply.

6. Supply-Only Orders

For supply-only orders:

  • you are purchasing the filtration product only

  • installation is not included unless specifically selected and paid for

  • you are responsible for ensuring the product is suitable for your intended use

  • installation should be carried out by a suitably licensed and qualified professional where required

Mr Filtration is not responsible for damage, loss or issues arising from incorrect installation, misuse, unauthorised modification or failure to follow care and installation requirements.

7. Installation Services

Where you purchase a supply and installation package:

  • we will contact you to arrange a suitable installation time

  • installation dates are estimates only and may change due to scheduling, weather, access, supplier delays or other circumstances outside our control

  • you must provide safe and reasonable access to the property and the installation area

  • an adult owner or authorised representative may be required to be present at the time of installation

  • you must disclose any known access issues, plumbing issues or site conditions that may affect the installation

We reserve the right to decline or postpone installation if:

  • the site is unsafe

  • the installation cannot be completed reasonably under the selected package

  • the property has conditions not disclosed at the time of order

  • additional works are required and not approved

  • access is unavailable

8. Site Suitability

While Mr Filtration aims to assist customers in selecting the correct system, final installation suitability may depend on the property, plumbing layout, existing water service configuration, water pressure, location, available space and other factors.

If we determine that the selected system or package is not suitable for your property, we may offer one or more of the following, at our discretion:

  • an alternative suitable product or solution

  • a revised quote including any additional work required

  • a refund in accordance with these Terms and Conditions and applicable law

9. Delivery

We may offer delivery Australia-wide for supply-only products and may arrange delivery of products relating to installation services.

Delivery timeframes are estimates only and are not guaranteed.

We are not liable for delivery delays caused by:

  • courier or freight delays

  • supplier delays

  • weather events

  • incorrect delivery details provided by you

  • events outside our reasonable control

Risk in products passes to you upon delivery, to the extent permitted by law.

You must inspect products promptly after delivery and notify us within a reasonable time if there is any issue such as damage, incorrect supply or missing items.

10. Access and Customer Responsibilities

You agree to:

  • provide accurate order, delivery and contact details

  • ensure the property is accessible for delivery and installation

  • provide a safe working environment

  • disclose relevant property conditions

  • obtain any required owner, strata or third-party approvals where necessary

  • ensure children and pets are kept clear of the work area during installation

  • comply with any reasonable instructions we provide in connection with delivery or installation

If we attend the property and cannot proceed due to lack of access, unsafe conditions, non-disclosure or customer-related delays, additional call-out or rescheduling fees may apply.

11. Cancellations

You may request cancellation of an order by contacting us as soon as possible.

If your order has not yet been dispatched and installation has not yet been scheduled or carried out, we may approve cancellation and provide a refund, less any non-recoverable costs already incurred.

If products have already been ordered, shipped, specially prepared or installation has already been scheduled, cancellation fees or deductions may apply.

If installation works have commenced, cancellation may not be available except as required by law.

12. Returns and Refunds

We do not accept returns or provide refunds for change of mind.

If a product is faulty, defective, damaged, incorrectly supplied, or otherwise fails to meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement or refund as provided by law.

Nothing in these Terms and Conditions excludes, restricts or limits any rights or remedies you may have under the Australian Consumer Law.

If you believe a product is faulty or defective, please contact us as soon as reasonably possible and provide your order details, a description of the issue and, where requested, photographs or other information reasonably required to assess the claim.

Where a return is required because a product is faulty, defective or does not meet a consumer guarantee, we will provide instructions for the return of the product.

13. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights, guarantees, remedies or protections available to you under the Australian Consumer Law or any other applicable law where those rights cannot lawfully be excluded.

14. Product Care and Maintenance

To maintain performance, water filtration systems require periodic replacement filters and ongoing maintenance.

It is your responsibility to:

  • replace filters at appropriate intervals

  • follow product care and maintenance recommendations

  • monitor system performance

  • arrange maintenance where needed

Mr Filtration may send reminders for filter replacement or servicing, but you remain responsible for maintaining the system appropriately.

We are not liable for issues caused by failure to replace filters, poor maintenance, misuse, tampering or use outside normal operating conditions.

15. Warranties

Products may come with manufacturer warranties and/or warranties offered by Mr Filtration where stated.

Warranty terms may vary depending on the product.

Any warranty does not cover issues arising from:

  • misuse or neglect

  • accidental damage

  • improper or unauthorised installation

  • unauthorised repairs or modifications

  • failure to maintain the system properly

  • normal wear and tear

  • damage caused by water quality conditions outside product design limits

To make a warranty claim, contact us with proof of purchase and details of the issue.

16. Limitation of Liability

To the fullest extent permitted by law:

  • we exclude liability for indirect, incidental, special or consequential loss

  • we are not liable for loss arising from delays, access issues, third-party acts or events beyond our reasonable control

  • we are not liable for losses caused by incorrect information supplied by you

  • we are not liable for losses resulting from unauthorised installation, misuse, poor maintenance or modification of products after supply

Where liability cannot be excluded, our liability is limited to the extent permitted by law and may, where applicable, be limited to:

  • replacement of the goods

  • repair of the goods

  • resupply of the services

  • payment of the cost of replacing goods or having services supplied again

17. Indemnity

You agree to indemnify Mr Filtration against claims, loss, damage, costs or expenses arising from:

  • your misuse of our products or website

  • your breach of these Terms and Conditions

  • inaccurate information provided by you

  • unsafe site conditions at your property

  • unauthorised modification or interference with supplied products

This clause applies only to the extent permitted by law.

18. Intellectual Property

All content on the Mr Filtration website, including text, graphics, branding, logos, images, design elements and other material, is owned by or licensed to Mr Filtration unless otherwise stated.

You must not copy, reproduce, distribute, modify or use website content without our prior written consent, except as permitted by law.

19. Third-Party Links and Services

Our website may contain links to third-party websites or use third-party service providers such as payment gateways, analytics tools, hosting providers or delivery services.

We are not responsible for the content, privacy practices or operation of third-party websites or services.

20. Privacy

Your use of our website and our handling of personal information is also governed by our Privacy Policy.

By using our website or placing an order, you acknowledge that we may collect, use and store your personal information in accordance with that policy.

21. Force Majeure

We are not liable for failure or delay in performing our obligations where such failure or delay is caused by events beyond our reasonable control, including:

  • natural disasters

  • flood or storm

  • fire

  • pandemic or public health events

  • labour shortages

  • supplier failure

  • transport disruption

  • government action

  • utility outages

22. Changes to These Terms

We may update these Terms and Conditions from time to time.

The latest version will be published on our website and will apply from the date of publication.

23. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

Any disputes arising in connection with these Terms and Conditions or the use of our website will be subject to the jurisdiction of the courts of New South Wales.

24. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Mr Filtration
Sydney, NSW, Australia
Email: mrfiltrationau@gmail.com
Phone: 0414 383 989

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