Privacy Policy

Last updated: 22 August 2026
Mr Filtration respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Mr Filtration collects, uses, stores and discloses personal information when you use our website, purchase products, arrange installation services or otherwise communicate with us.
1. Information We May Collect
We may collect personal information including:

Your name
Phone number
Email address
Residential or installation address
Billing and delivery information
Details about your property relevant to installation
Products or services you purchase
Installation and service history
Enquiries, messages and other communications with us
Payment and transaction information
Website usage information, such as your IP address, browser type and pages viewed

We only collect information that is reasonably necessary for our business activities and the services we provide.
2. How We Collect Information
We may collect personal information when you:

Purchase a filtration system or replacement filters
Request or arrange an installation
Submit a form through our website
Contact us by phone, email, social media or other communication methods
Create an account or provide your details during checkout
Subscribe to updates, reminders or marketing communications
Use or browse our website

We may also receive information through service providers that assist us with website hosting, payments, delivery, marketing or customer management.
3. How We Use Your Information
We may use your personal information to:

Process and fulfil orders
Deliver products
Arrange and perform installations
Contact you regarding your order or installation
Provide customer support
Maintain customer and service records
Send replacement filter or servicing reminders
Provide information about products, services and promotions
Improve our website, products and customer experience
Prevent fraud and maintain website security
Meet our legal, regulatory and accounting obligations

4. Installation and Service Records
Mr Filtration may maintain records relating to your filtration system, installation and replacement filter servicing.
These records may include your contact details, installation address, system information, installation date and previous service or filter replacement dates.
We may use this information to provide ongoing customer support and remind you when replacement filters or servicing may be due.
5. Marketing Communications
If you provide your consent or where otherwise permitted by law, we may contact you about:

Replacement filters
Annual filter replacement reminders
Service reminders
Mr Filtration products and services
Special offers or promotions

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.
You may still receive necessary communications relating to an existing order, installation or service.
6. Payments
Payments made through our website may be processed by third-party payment providers.
Mr Filtration may not directly store your complete credit card or payment card details. Payment providers process this information according to their own privacy and security policies.
7. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to third parties such as:

Payment processors
Website and e-commerce providers
Delivery and courier companies
Installation contractors or service providers where applicable
Marketing and communications providers
IT and customer management providers
Professional advisers such as accountants or legal advisers
Government authorities where required by law

We do not sell your personal information.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website traffic and improve the user experience.
We may also use analytics or advertising services provided by third parties.
You may be able to control or disable cookies through your browser settings, although doing so may affect some website functionality.
9. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically through secure third-party platforms, website providers, cloud services and customer management systems.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
10. Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to your request.
11. Third-Party Websites
Our website may contain links to third-party websites.
Mr Filtration is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.
12. Overseas Service Providers
Some service providers used to operate our website, process payments, store information or provide digital services may store or process information outside Australia.
Where this occurs, we take reasonable steps to work with reputable service providers and protect personal information appropriately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will be published on our website with the updated date.
14. Contact Us
If you have questions, concerns or requests relating to your privacy or personal information, please contact:
Mr Filtration
Sydney, NSW, Australia
Email: mrfiltrationau@gmail.com
Phone: 0414 383 989
If you are not satisfied with how we handle a privacy concern, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).